Contact Center Advisor - Mobile Edition - The Genesys Advisor Performance Management Suite is a real-time management solution which brings information together, provides coherent and useful answers, and empowers its users to take action.
Contact Center Advisor-Mobile Edition (Mobile Edition) extends the real-time insight of the Contact Center Advisor solution to the mobile user. Mobile Edition connects managers on-the-go with key performance indicators so they can collaborate and solve service issues before they evolve into critical performance problems.
Mobile Edition allows managers to monitor or be alerted to contact center performance in real-time, wherever they are located, across multi-channels (voice, chat, and email). Results are viewed within a business-centric framework that includes measures like revenue and customer satisfaction. Threshold alerts pro-actively warn
managers about evolving issues. Performance measures are displayed using metrics, graphical alerts, and charts.
Mobile Edition displays such indicators such as:
- Service quality performance
- Inbound and outbound call volume
- Talk time
- After call work time
- Handle time
- Transfer
- Average speed of answer
- Abandoned calls
Mobile Edition provides immediate access to contact center metrics and key performance indicators across multiple levels of the organization. Over 35 unique metrics are available to meet the specific requirements of various user communities, from C-level executives to command center personnel.
Lines of business, call centers, and virtual queue groups are organized hierarchically, providing viewing flexibility to match the user’s preferences and needs. Mobile Edition displays detailed information regarding the activity and performance of these lines of business, call centers, and virtual queue groups.
Performance metrics in Mobile Edition are available as a real-time "snapshot," as a summary for the rolling five-minute ‘Now’ interval, the last thirty minutes, and as a summary of the current day.
Like it? Share with your friends!
Supported operating systems:
RIM BlackBerry OS 4.6, RIM BlackBerry OS 4.7, RIM BlackBerry OS 5.0, RIM BlackBerry OS 6.0
Similar Software:
Watson Real Estate Search Watson Real Estate Search brings the most accurate and up-to-date real estate information right to your phone! With Watson Real Estate Search, you have access to all access to all homes for sale and MLS listings throughout the North East Florida area
Office Space by Zerin Properties Office Space by Zerin Properties - This is a free tool to search and view office space in a prime locations of Kuala Lumpur City Center, Bangsar, Damansara Heights, Mont' Kiara, Mid Valley, KL Sentral, Petaling Jaya and Subang
Grupo SURA Find corporate information about GRUPO SURA, as well as material information, stock data, annual and quarterly reports
Discovery Mobile App Discovery Mobile App - Use our Mobile App to connect with your important information instantly. Access transcripts and deposition related files, check your SkyMiles Client Rewards balance, check your deposition schedule with us, find directions to a deposition, look up invoices and outstanding balances, and more
Mobile BMC Remedy from Aeroprise Mobile BMC Remedy from Aeroprise - To activate your software, please go to www.aeroprise.com/mobiledemo and sign up for a free demo account.
Mobile BMC Remedy is a free demo version of the award-winning product from Aeroprise. Extend IT service management to smartphones and create, update and search incident, change and asset records anywhere, anytime
Dobox Dobox - A new tool for sale ! The Dobox Mobile Application allows prescribers (home improvement ,Cetelem partners) to offer a credit who to the project and client needs. The Mobile Dobox allows to simulate financing by the credit period considered, the estimated amount of the estimate or the amount of the desired monthly payment by customers
Telecontact Maroc (Pages Jaunes Maroc) Telecontact Maroc (Pages Jaunes Maroc) - More than 200,000 professionals available for free on the new BlackBerry® application Télécontact, the leading business directories (Yellow Pages) of Morocco. Several types of searches:
Proximity search: list of companies by type of service * within 5 KM around you
Knitting Inventory My Yarns for HanDBase Knitting Inventory My Yarns for HanDBase-This database contains the detailed yarn records (one record per color/dyelot)
MNprogram Agenda MNprogram Agenda - Management software for professional and micro MNprogram.
Simple and intuitive.
Will work in real time with the office:
Customers, potential, Agendas, Records, Documents, ...
You can create an intranet with your customer.
Give them access to their files or projects in consultation mode
Jobs by AM Astbury Marsden is a leading international provider of professionals to banking, financial services and consulting firms throughout Europe and Asia. This innovative app enables you to keep up to date with open job opportunities from around the world
Other Software by developer «Genesys Lab»:
not found
Comments on Contact Center Advisor - Mobile Edition:
Comments not found
If you noted an error or download link is broken, please, report it via this page or use comments.
Contact Center Advisor - Mobile Edition is compatible with your device BlackBerry Curve 8530 (RIM Aries)