Q: | Can I control my DVR from the Verizon DVR Manager app? |
A: | Yes, this feature is available to all customers who have at least one DVR set top box. To upgrade your service to include a DVR set-top box, please go to http://www22.verizon.com/ForYourHome/MyAccount/Protected/Account/MyAccountOverview.aspx . Click on Add/Return Equipment under the TV Account Actions. If you are exchanging equipment, do not forget to check “Yes. I will be returning some equipment.” at the top of the form and we will send you a postage-paid box to easily return the old set-top box. |
Q: | I have a DVR set top box but I receive "Set Top Box is not responding" or "Request timed out" messages when I try to access my DVR through the FiOS TV Central website and/or my mobile application. What do I do? |
A: | If your DVR information is not showing, please check the following:
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Q: | How can I delete, modify and manage my recorded series? |
A: |
As of now, this feature is only available from your FiOS TV. While in front of your TV, go to the DVR menu and then to Series Manager. From there, you can delete a series, modify it to record first run only or first run and repeats, modify start time, etc. We plan to add this functionality into the application soon. |
Q: | Is the remote DVR feature supported by a non-Verizon provided router? |
A: |
From your FiOS TV, go to the DVR menu and then to Series Manager. From there, you can delete a series, modify it to record first run only or first run and repeats, modify start time, etc. |
Q: | The application could not detect my telephone number, what should I do? |
A: |
The SIM card in your device has a slot for your phone number, but it is not required for operation. Your mobile carrier can fix this issue over-the-air by downloading it to the device’s SIM card. Please contact your carrier’s customer support and let them know the situation. |
Q: | How do I get a DVR if I do not have one? |
A: |
That’s easy! To upgrade your service to include a DVR set-top box, please go to http://www22.verizon.com/ForYourHome/MyAccount/Protected/Account/MyAccountOverview.aspx. Click on Add/Return Equipment under the TV Account Actions. If you are exchanging equipment, do not forget to check “Yes. I will be returning some equipment.” at the top of the form and we will send you a postage-paid box to easily return the old set-top box. |
A more detailed Frequently Asked Questions (FAQ) can also be found at FiOS Central located at:
http://www36.verizon.com/fiostv/web/UnProtected/Help.aspx#tdDVRS