Q:  Can I control my DVR from the Verizon DVR Manager app?
A: Yes, this feature is available to all customers who have at least one DVR set top box.

To upgrade your service to include a DVR set-top box, please go to http://www22.verizon.com/ForYourHome/MyAccount/Protected/Account/MyAccountOverview.aspx . Click on Add/Return Equipment under the TV Account Actions. If you are exchanging equipment, do not forget to check “Yes. I will be returning some equipment.” at the top of the form and we will send you a postage-paid box to easily return the old set-top box.  
Q:  I have a DVR set top box but I receive "Set Top Box is not responding" or "Request timed out" messages when I try to access my DVR through the FiOS TV Central website and/or my mobile application. What do I do?
A: If your DVR information is not showing, please check the following:
  • Do you have any other DVRs to test on within your house? If one works while the other does not, you may have an equipment issue with that particular DVR.
  • Are you able to access and control your DVR from http://m.verizon.com/tv or http://www.verizon.com/fiostv/web? If not, there could be a connectivity issue between our remote DVR servers and your home set-up. Please contact to customer support at 888-553-1555.
  • Do you have a Verizon-provided router with all of the settings still intact? If you are using a 3rd party router, this feature may not work.
  • Do you have a Firewall or have you specifically blocked all of the ports on your router? If so, that may cause connectivity issues as well
      • If you have verified your router configuration is correct and with no non-standard configurations and your service is still not working, please try the following steps:
    • Unplug your Verizon router and plug it back in.
    • When all of the lights of the router come back on reboot the set top box. You can do this by unplugging it and plugging it back in or through the FiOS TV Help menu and In-Home Agent menu.
      • If the reboot is unsuccessful in solving the problem, contact customer support at 888-553-1555. Tell the representative you have a “web remote or remote DVR” issue, you cannot see your recorded programs or scheduled recordings, and you cannot create new recordings via the web or mobile application.
Q:  How can I delete, modify and manage my recorded series?
A:
 As of now, this feature is only available from your FiOS TV. While in front of your TV, go to the DVR menu and then to Series Manager. From there, you can delete a series, modify it to record first run only or first run and repeats, modify start time, etc. We plan to add this functionality into the application soon.
Q:  Is the remote DVR feature supported by a non-Verizon provided router?
A:
 From your FiOS TV, go to the DVR menu and then to Series Manager. From there, you can delete a series, modify it to record first run only or first run and repeats, modify start time, etc.
Q: The application could not detect my telephone number, what should I do?
A:
 The SIM card in your device has a slot for your phone number, but it is not required for operation. Your mobile carrier can fix this issue over-the-air by downloading it to the device’s SIM card. Please contact your carrier’s customer support and let them know the situation.
Q:  How do I get a DVR if I do not have one?
A:
 That’s easy! To upgrade your service to include a DVR set-top box, please go to http://www22.verizon.com/ForYourHome/MyAccount/Protected/Account/MyAccountOverview.aspx. Click on Add/Return Equipment under the TV Account Actions. If you are exchanging equipment, do not forget to check “Yes. I will be returning some equipment.” at the top of the form and we will send you a postage-paid box to easily return the old set-top box.

A more detailed Frequently Asked Questions (FAQ) can also be found at FiOS Central located at:

 http://www36.verizon.com/fiostv/web/UnProtected/Help.aspx#tdDVRS