Contact Centre Demand and Capacity Calculator - Can be used to quickly size FTE requirement to meet demand or calculate the capacity of a team.
Useful when put on the spot in meetings or to run project impact analysis.
The capacity calculator can be used to work on backlog recovery plans as well as compare actual performance against capacity.
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Supported operating systems:
RIM BlackBerry OS 4.6, RIM BlackBerry OS 4.7, RIM BlackBerry OS 5.0, RIM BlackBerry OS 6.0
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Contact Centre Demand and Capacity Calculator is compatible with your device BlackBerry Pearl Flip 8230 (RIM Apex)
