Contact Centre Demand and Capacity Calculator 2.0.0
Contact Centre Demand and Capacity Calculator - Can be used to quickly size FTE requirement to meet demand or calculate the capacity of a team.
Useful when put on the spot in meetings or to run project impact analysis.
The capacity calculator can be used to work on backlog recovery plans as well as compare actual performance against capacity
PLEASE, DOWNLOAD CONTACT CENTRE DEMAND AND CAPACITY CALCULATOR FOR BLACKBERRY PEARL FLIP 8230 (RIM APEX) DIRECTLY FROM YOUR MOBILE DEVICE BY SCANNING BARCODE OR WE WILL SEND YOU LINK TO YOUR MOBILE EMAIL